02-22-2018 02:57 PM
My 7 year old Pavilion P6510f no longer boots up. Power button has not light nor are there any beeps. Fans work and power suppy light is on. Also small green light near memory modules is on. Video screen is dark but works fine on another computer. I tried a number of problem-solving suggestions to no avail. Any suggestions would be appreciated and if you think the mother board is shot, I can take it.
02-23-2018 09:03 AM
Thank you for posting in the HP Support forum. I am sorry for the issues you experience with your HP computer.
Please, review these 2 HP official articles about such issues you experience now. Follow the appropriate steps that fit your case to attempt to fix the issue:
If you did try everything but nothing helped, I am afraid you will need to bring your computer (or ship it) to service - HP Authorized service center. If the computer is still under warranty, you will need to notify HP support first. If you are not sure where such a center is located, please contact HP support for assistance in finding one. Here is more info:
Hope this helps.
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02-23-2018 06:28 PM
> Any suggestions would be appreciated and if you think the motherboard is shot, I can take it.
Can you remove the disk-drive, and attach it as a "secondary" disk-drive in that other computer?
Then, can you access the files/folder on the disk-drive?
Otherwise, like a dog, SEVEN years is an old friend.
Microsoft will stop supporting Windows 7 in January 2020 -- less than 2 years away.
So, it might be time to consider replacing the computer.
02-24-2018 06:49 AM
Just some feed back on my recent post (2/22). I took the computer to my local repair shop and after running several tests (most of which I had already performed as per HP's troubleshooting steps) but the tech was also able to use another power supply. At any rate, the conclusion was that my mother board was defective and that I needed a new computer. Thanks for all those who responded to my query. Everyone was very helpful.