04-11-2018 08:17 AM
Thank you for posting on HP Forums,
Flower_Bud is at your service.
As I understand, you're in need of support,
No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:
What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824
(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
Could you share the picture of the error message?
When was the last time it worked fine?
Were there any hardware/software changes?
Once I have the information, I'll help you with the troubleshooting steps 🙂
Keep me posted,
Have a great day 🙂