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‎03-08-2019 10:59 PM

HP Recommended
Product: HP Omen 870-224
Operating System: Microsoft Windows 10 (64-bit)

Recently i have started to get this message of mespilock failed, that is at cold boot, the PC remains frozen for 2 minutes and then starts after showing the above message

I have updated the BIOS, installed the intel Management engine software, done the secure boot off and restart after secure boot on but to no avail, once the PC starts , it restarts perfectly with no error, kindly help

 

PS. before this error i have not done anything with the bios or me firmware 

2 people had the same question
5 REPLIES 5

‎03-09-2019 07:51 PM

HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

Did you happen to update Windows 10 to version 1809 around the time this started happening?

 

Are you running this BIOS (Link) and this version of IMEI (Link)?

 

You did disable Secure Boot, enable Legacy Boot,  and confirm the change at restart?

 

The solution to this issue may require backing up data and doing a clean installation of Windows 10. But you should first try a Microsoft System Restore to a restore point created prior to the start of this error message? 

 

Or restore an offline disk image (if you have one) created before this problem started.

 

This is an unusual error with little documentation available to assist in solving the problem.

 

Regards

 

 

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‎03-09-2019 11:05 PM

HP Recommended

Thank you , let me check after a clean install and then  i ll report the finings 

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‎03-10-2019 09:48 AM

HP Recommended

Hi Lodsofthesahs,

You're very welcome.

 

A clean install of Windows would be a last resort.

 

Did you uninstall Intel Management Engine Interface (IMEI) in Control Panel, Programs and Features.

 

Restart your PC. Then try installing the IMEI version at the link in my first response? Or let Windows Update install IMEI for your chipset.

 

I would also try resetting the BIOS to defaults after uninstalling IMEI: and before installing IMEI or letting Windows Update install IMEI.

 

Regards

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‎03-11-2019 12:44 AM

HP Recommended

Unfortunately that didnt help either (Sed face)

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‎03-11-2019 12:47 AM - edited ‎03-11-2019 03:16 AM

HP Recommended

Sorry another thing that i forgot to mention, that the frequency of appearing of this error is reduced, sometimes it appears, sometimes it doesnt after the re installation of the windows

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