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‎04-24-2019 05:16 AM

HP Recommended
Product: OMNI ALL IN ONE
Operating System: Microsoft Windows 7 (64-bit)

About a couple of months ago, my omni all in one desk top would not boot up after an MS update.  I shut off the computer and waited a day or two, turned it on and it booted up.  This went on for about a month then  it would not boot at all even after turning it off for a few days.  it turns on (blue light "on" button lit) clicks like it's going to boot but nothing happens like before.  I haven't taken it to anyone but someone told me it may be the fan/motor or other hardware issue.  Any suggestions?  I would like to keep the cpu but just need to get info off of my hard drive if it's too expensive to fix.  Thanks everyone in advance.

1 REPLY 1

‎04-24-2019 03:27 PM

HP Recommended

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat

Power on your PC, press Esc (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).


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