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mssong41
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Solved!

AMD driver download problem

HP Pavilion 23-g010 all in one
Microsoft Windows 10 (64-bit)

AMD driver update caused my pc to freeze...had to do a hard shutdown.  When I tried to restart, I got the initial startup screen showing HP logo and the circle of dots. After that I got a black screen, then the watchdog utilization started on the screen. That's as far as I can get. Tried to boot in safe mode, but got no response.  Help, please :Crying:

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Message 2 of 2
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Flag Post
HP Recommended

Solved!

AMD driver download problem

Hi there @mssong41,

 

May the Forums be with you!  I understand that your computer is no longer starting properly after a failing a recent driver update.  I am happy to help with this.

 

I would suggest that you try going back to a previous restore point using: HP PCs - Using Microsoft System Restore (Windows 10, 😎.  

 

Please let me know whether that works for you, and if it does resolve your issue, please mark this post as a solution. Kudos would also be appreciated.

Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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