10-15-2016 07:50 AM
AMD driver update caused my pc to freeze...had to do a hard shutdown. When I tried to restart, I got the initial startup screen showing HP logo and the circle of dots. After that I got a black screen, then the watchdog utilization started on the screen. That's as far as I can get. Tried to boot in safe mode, but got no response. Help, please
Solved! Go to Solution.
10-18-2016 07:53 AM
Hi there @mssong41,
May the Forums be with you! I understand that your computer is no longer starting properly after a failing a recent driver update. I am happy to help with this.
I would suggest that you try going back to a previous restore point using: HP PCs - Using Microsoft System Restore (Windows 10, 😎.
Please let me know whether that works for you, and if it does resolve your issue, please mark this post as a solution. Kudos would also be appreciated.