• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
HP Recommended
HP Pavilion All In One 24-XA0053W
Microsoft Windows 10 (64-bit)

Hello, after a firmware upgrade attempt, the computer rebooted and shows a screen stating Enter Administrator Password. I hit enter 3 times and get a different series of alpha-numeric characters each time, and this is the latest: 3A35EE7A

 

 Thank you in advance.

1 REPLY 1
HP Recommended

@LloydA 

That is a Disable Code but we're not permitted to provide Disable Code bypasses anymore.

If your PC reset your password on you, we can not help in that because we have no access to either the original or the new password.

We are not permitted to assist in resetting passwords due to HP Policy.
--------------------
For Admin password resets, you have to contact your regional HP Customer Support location directly for assistance.
https://support.hp.com/us-en/contact-hp?openCLC=true



I am a volunteer and I do not work for, nor represent, HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.