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‎02-02-2022 11:49 AM

HP Recommended
Product: HP Pavilion p7-1410 Desktop PC
Operating System: Microsoft Windows 11

After a power down and reboot the computer states I do not have a boot drive. I have done all of the diagnostic tests and everything passes.  When I go to the command prompt all I is a X drive which has all of the Window files on it.  I have tried to do a system restore but am told a restore can't be found.  I am not sure if this is the correct computer that I listed.  The computer that is broken is  

HP - ENVY - 32" Desktop Bundle - 10th Gen Intel Core i7 - 8GB RAM + 16GB Intel Optane Memory - 1TB HDD - USB with the 2 Year Warranty Care Pack - Windows 10 Home Purchased from Sams Club May 27, 2021.  Any help would be appreciated.

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1 REPLY 1

‎02-02-2022 12:19 PM

HP Recommended

I tried 3 different browsers and their technical support page has mostly empty space

https://www.samsclub.com/content/techExperts

 

You had a 2 year warrantee.  You might call them and ask about who, if anyone, services the warrantee

BeemerBiker_0-1643829453833.png

 

You may need to do a Windows 10 "custom install" as described here

https://answers.microsoft.com/en-us/windows/forum/all/how-to-perform-a-custom-installation-of-window...

 

Do not do a repair as it just repeats what you tried.  Do the one where you keep your old files.

 

Regards

I am a volunteer and I do not work for, nor represent, HP
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