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‎02-25-2023 02:43 AM

HP Recommended
Product: OMEN 25L Desktop GT11-1000a (ID 1Z1B6AV)
Operating System: Microsoft Windows 11

After a recommended BIOS update, my computer does not boot anymore. The screen stays black, accessing the BIOS with WIN-B does not work and also removing the CMOS battery to reset the CMOS is not a successful way to see anything on my screen. I hear the fans spinning, but no beeps of whatsoever. Any help is welcome.

Even a boot from a USB with a new BIOS doesn't work.

 

Any more tips?

Category:
5 people had the same question
12 REPLIES 12

‎02-25-2023 08:11 AM

HP Recommended

Does not look good.

 

Check you warranty.  Depending on where you got it you have have an extended warranty

https://support.hp.com/us-en/product/omen-25l-desktop-pc-gt11-1000a/2100404877/model/2100816067

 

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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‎02-28-2023 08:57 PM

HP Recommended

Same issue, same PC. 

 

As recommended by HP Support Assistant, I updated my BIOS. All it did was brick my PC. 

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‎02-28-2023 08:59 PM

HP Recommended

Warranty for what? Bricking software delivered directly by HP? Mine is 20 days past warranty, so I'm just screwed, or what? This is unbelievable. 

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‎03-01-2023 12:09 AM

HP Recommended

Same here, my warranty ran out in January. I did the bios update and it has now bricked my pc. It seems there are a few with the same issue in the last week. 

1 person found this reply helpful
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‎03-01-2023 08:26 AM

HP Recommended

@JV43 

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

Cheers.

Sandytechy20
I am an HP Employee

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‎03-02-2023 01:11 AM

HP Recommended

@Sandytechy20

 

I have the same issue as @JV43 and have seen multiple posts  in the forums from users with seemingly same issue.

What do you suggest for users that have the same issue?

 

Br, Eirikur

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‎03-06-2023 03:09 AM

HP Recommended

This keeps happening.

 

https://www.reddit.com/r/HPOmen/comments/11i0c5a/recent_bios_update_bricked_my_omen_30l/

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‎03-06-2023 09:30 AM

HP Recommended

This is my issue as well. Just out of warranty and this bios update bricked my son's Omen 25L. I'm awaiting a quote from HP to fix the issue. 

If the op on this thread has contact with HP support, please post your outcome. I feel like we are being extorted. 

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‎03-06-2023 11:00 AM

HP Recommended

@Sandytechy20

I have the same issue as everyone in this thread. What has been proposed by HP to fix this issue with the F15 bios bricking our Omen machines. 

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