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BooksAndCoffee
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Message 1 of 2
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All In One Desktop

HP Recommended
All In One PV27xa0031
Microsoft Windows 10 (64-bit)

I have a all in one I bought about 8 months ago. The power went out on it. Does not turn on at all. If I plug the cord in, the light on the cord comes on but when I plug it into the computer the cord light cuts back off. Trying to decide if I buy a new cord or it’s a bigger problem. Everything is closed so I’m trying to troubleshoot this myself. Please help.

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WAWood
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Message 2 of 2
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HP Recommended

@BooksAndCoffee 

Was this a sudden power outage to the whole place?  IF so, those can be preceded by a power Surge, and if you PC is not connected to a surge protector, that can fry some components.

 

You paid for free HP Tech Support as part of the warranty coverage, so you might as well make use of it.  They might be able to walk you through some startup scenarios to determine if your PC is dead.

Unfortunately, we are NOT HP Tech Support and we have no way to diagnose or repair your PC, so while this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about troubleshooting and repairing your machine remotely.

I did this recently and the HP Tech was able to remotely access my PC from the Internet to check out the problems.

If they are unable to fix your PC, then you need to explore what options you have to get it replaced under the warranty.

 

To contact HP Support  Goto this page https://support.hp.com/us-en/contact-hp



I am a volunteer and I do not work for, nor represent, HP
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