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All USB Ports locked after entering start up password

HP 18 All-in-One PC
Microsoft Windows 8 (32-bit)
I have accidentally locked all the USB ports which include 4 2.0 USB ports and 2 3.0 USB ports. The system asks for a start up key on turning on and when I enter it all ports get locked stopping Me to open even the BIOS.
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All USB Ports locked after entering start up password

@Zaenwild

 

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

 

As I understand you are facing issues with the start up password.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

 

Is it the BIOS password you are referring to?

What happens after you enter the password?

 

Please let me know the issue in detail to assist you further. 🙂

 

Keep me posted,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck. 😉

Barachiel
I am an HP Employee

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All USB Ports locked after entering start up password

@Barachiel


Thank You for reply so fast!

My sincere apologies if I made you misinterpret My problem. I am not facing problem's with start up password. I switch on My PC as usual when it asks for the startup password I enter it. And the problem comes later since I've accidentally locked up all the USB ports(literally all of them) as soon as I type the password and click 'enter' the keyboard and mouse stops responding though the caps lock and num lock light glows so does the mouse eventually seconds later they go dumb.



I've come across this problem nearly a year ago and haven't taken action because I was preoccupied with My studies now that I am done, it's hard not being able to access it since it contains My important projects and data. I believe the problem doesn't lie with the Operating System.

As the mouse and keyboard go dumb the screen doesn't stop loading. It loads the OS and stops at enter the password to unlock My PC which I kept using My windows 8 interface. In case you're confusing this password and the start up password which I mentioned earlier are totally different! The start up passwords appears before the BIOS.



My Sincere Regards,
Arshad
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All USB Ports locked after entering start up password

@Barachiel

I'm sorry if I confuse you again! Yes it is the BIOS password i was referring to!


Again Thanking You,
Arshad
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All USB Ports locked after entering start up password

@Zaenwild

 

Thank you for responding,

It's great to have you back 😉

 

If that's the case, I'd request you to contact HP's phone support team for further assistance.

 

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form. A case number and phone number will now populate for you.

 

They will be happy to assist you immediately. If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.Best regards,

Barachiel
I am an HP Employee

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All USB Ports locked after entering start up password

@Barachiel

Thank You for helping me out!
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All USB Ports locked after entering start up password

@Zaenwild

 

Thank you for replying 😉 

I appreciate your time and efforts,

 

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

 

Take care now and do have a fabulous week ahead. 🙂

Barachiel
I am an HP Employee

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