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‎08-09-2021 03:36 PM

HP Recommended

Every time I have to start my all-in-one desktop I have to do a hard reset why is that

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2 REPLIES 2

‎08-09-2021 08:24 PM

HP Recommended

@Stolley 

 

Please read the following post first


          https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/How-to-ask-a-question-on-this-forum-to-get-the...


Regards.

BH
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‎08-09-2021 08:51 PM - edited ‎08-09-2021 08:52 PM

HP Recommended

How old is your computer?

It is possible that the small battery on the motherboard  is at the end of its life.

For $1 or $2, you can purchase a replacement. 

Match the etching on the top of the battery, to find a compatible replacement.

 

Given that it is an All-In-One, disassembling it to access that battery should be done by a qualified technician.

 

 

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