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03-31-2020 07:19 PM
Was in the middle of printing, screen went black and powered down. Will no longer power up, I've tried other outlets, back of CPU lights up at input point.
04-03-2020 11:42 AM
@bmwilson007 Welcome to HP Community!
I understand that All in one will not power on.
Do knot worry. I will try to fix the issue.
Please perform the below steps:
Perform a hard reset (Remove all cables from the AIO, hold the power button in for 30 seconds, reconnect the cables and restart the PC)
If the issue persists, Access the BIOS by tapping on F10 during the restart and if the computer restarts while you are on the BIOS screen, it would confirm a hardware failure and you need to contact HP for hardware service.
However, if it doesn't turn off while you are in BIOS, restart the computer and Tap on F11, to attempt a system restore followed by a system recovery to resolve the issue (follow the screen instructions for details).
Keep us posted,
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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
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