All-in-one pc does beeps when I start it and give black screen

[Yuuichiv1]

My pc is an Hp Pav 23-q102nl AiO PC ITL

When I turni it on, it does 3 long beeps (1 second long each one) and then 3 short beeps and repeat that sequence 5 times. Then the pc stops for like 15-30 seconds and it begins again with the sequence. what do I do?nce

[KrazyToad]

@Yuuichiv1

Welcome to HP Community

This is a Hardware issue and indicates a potential graphics chip failure. You can refer to this Link: https://support.hp.com/us-en/document/bph07107

I suggest you contact HP Support for Service Options

Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true and select your Country to get the Contact details for HP Support

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Yuuichiv1]

I bought a new ram 4 gb like the one I had already. I tried to replace the new one and put it with the old one (8 gb in total) but it didn't change anything. I dont have any additional component installed on the computer. I dont know where is the graphic chip card but I checked and it is all in the right place..

[KrazyToad]

@Yuuichiv1

This is a hardware issue and since the issue persists, please contact HP Support for Service Options

Thank you 😊