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notthemaniuse2b
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Message 1 of 4
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All-in-one won't boot up after HP recommended BIOS update

HP Recommended
HP All-in-one 20-C424
Microsoft Windows 10 (64-bit)

I spent time yesterday installing updates, rebooting over and over as required after some updates.

 

The final update was pushed through the HP Support Assistant, to install a BIOS uodate.

 

After that, my computer will no longer boot up.  Black screen, no beeps, no flashing LEDs, just a brief whirring as it tries to start.

 

I have tried every possible suggestion I can find online to access the BIOS, all the F-keys, ESC, nothing gives me the BIOS. 

 

All help is appreciated, this is kinda desperate. 

3 REPLIES 3
itsmyname
Level 9
5,032 4,948 230 644
Message 2 of 4
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HP Recommended

this is kinda desperate. 

 

It's now 8 days later. 

 

Did you remove the disk-drive from the computer, and then connect the disk-drive to a different computer as a "secondary" disk-drive, to copy all the personal files from that disk-drive, to create a "backup" ?

 

 

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Hibb1
Level 6
473 445 38 91
Message 3 of 4
Flag Post
HP Recommended

Sounds like the BIOS update didn't take properly or is corrupt.

You could try this BIOS recovery method:
https://support.hp.com/us-en/document/c04126730

Failing that, get onto HP support and see if they'll log a warranty call for it as it failed via the HP Support Assistant.

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Andrew137
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Message 4 of 4
Flag Post
HP Recommended

In general, you shouldn't need to update your BIOS that often. Installing (or "flashing") a new BIOS is more dangerous than updating a simple Windows program, and if something goes wrong during the process, you could end up bricking your computer.

www.mybalancenow.com

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