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HP Recommended

At start up screen is blank and fans run at high speed

‎04-30-2019 08:10 AM

Product: Touch smart 300 -1025
Operating System: Microsoft Windows XP (64-bit)

Hit the start button and screen stays black,  low speed fan comes on for 2 seconds then increases to high speed with black screen 

I tried to restart and hit f10 then f5 then enter as suggested by HP.  Nothing works.  

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HP Recommended

At start up screen is blank and fans run at high speed

‎05-01-2019 12:41 PM

@Gap269,

 

Welcome to the HP Support Community!

 

Are you using Windows XP on this computer? I see that this computer was shipped with Windows 7.

 

If you are using Windows 7, I recommend you follow the steps in the below article.

 

https://support.hp.com/us-en/document/c01884928

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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