@Gap269,
Welcome to the HP Support Community!
Are you using Windows XP on this computer? I see that this computer was shipped with Windows 7.
If you are using Windows 7, I recommend you follow the steps in the below article.
https://support.hp.com/us-en/document/c01884928
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee