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HP Recommended
HP Pavilion 15.6 inch Gaming Laptop PC 15-ec2000 (2P6B2AV)

So I bought this laptop like two months ago. It worked perfectly. Last week it started restarting at random and it redirected me to a blue screen with the message your PC didn't start properly. It gave me a ton of options. And over the week I tried every option I could to fix this problem. I am a student and I really need my laptop go work and study. At times I could open my PC and do some work. But two days ago the laptop entered the loop and i can't access anything anymore. I have tried every solution that I have found and nothing worked. I don't know what to do. I am really disappointed. Because it was very expensive and brand new. Please help me. It is also examination period and I need my laptop. Btw I think that the problem got worse every time

1 REPLY 1
HP Recommended

Hi @TheoX2,

 

 Welcome to the HP Support Community. 

 

I'd like to help!

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.