cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New member
3 1 0 0
Message 1 of 1
125
Flag Post
HP Recommended

BIOS FREEZES ON STARTUP MENU SCREEN

Envy 23-o014
Microsoft Windows 8.1 (64-bit)

i upgraded the BIOS version to V80.11 03/07/2018 in my All in One computer  Envy-23-o0014.  Once the BIOS was upgraded I was asked to reboot the computer.  I rebboted the computer and it froze with the HP logo on the screen. (Picture 1). I hold the start button for 5 seconds to turn off the computer. Then. I turned on the computer and repeatably press the ESC key to go to the BIOS screen. (picture 2).  On this screen, I can see  the hedline "Startup Menu" but I can't selected because this screen is frozen.  I have done the following checks, but unfurtunatly the computer doesn't repond.

1) Replaced wireless keyboard to wire keboard

2) Memmory cards are in good condition.  (I checked them in a similar computer)

3) SSD hardrive is in good condition. (I checked it a similar computer)

4) Reset  CMOS using jumper on the motherboard

5) Remove battery

** I am not able to open the BIOS screen (BLUE Screen)

IMG_8961.jpgIMG_8963 (1).JPG

 

I would appreciate it if somebody could help me...thanks!

 

Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation