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HP Recommended
Envy 23-o014
Microsoft Windows 8.1 (64-bit)

i upgraded the BIOS version to V80.11 03/07/2018 in my All in One computer  Envy-23-o0014.  Once the BIOS was upgraded I was asked to reboot the computer.  I rebboted the computer and it froze with the HP logo on the screen. (Picture 1). I hold the start button for 5 seconds to turn off the computer. Then. I turned on the computer and repeatably press the ESC key to go to the BIOS screen. (picture 2).  On this screen, I can see  the hedline "Startup Menu" but I can't selected because this screen is frozen.  I have done the following checks, but unfurtunatly the computer doesn't repond.

1) Replaced wireless keyboard to wire keboard

2) Memmory cards are in good condition.  (I checked them in a similar computer)

3) SSD hardrive is in good condition. (I checked it a similar computer)

4) Reset  CMOS using jumper on the motherboard

5) Remove battery

** I am not able to open the BIOS screen (BLUE Screen)

IMG_8961.jpgIMG_8963 (1).JPG


I would appreciate it if somebody could help me...thanks!


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