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‎10-15-2019 10:00 PM

HP Recommended
Product: HP Slimline Desktop - 270-p024
Operating System: Microsoft Windows 10 (64-bit)

While updating the BIOS thru the HP Support System, the process stalled at 76% (BIOS UPDATE) Now the computer will not turn on and several beeps will sound after turning on. 

Is there a way to recover the BIOS? 

5 REPLIES 5

‎10-17-2019 02:05 AM

HP Recommended

Have a look at this one mate:

https://support.hp.com/us-en/document/c02693833

You'll need to hold down Win Key + B when turning on.

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‎10-17-2019 07:21 AM

HP Recommended

Greetings,

Welcome back to the forum.

I am not a HP employee.

 

I would follow all troubleshooting steps at this HP Support site (Link) because you have a Desktop.  

 

Regards

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‎10-20-2019 10:41 AM

HP Recommended
Spoiler
Thanks for your reply.


This solution did not work
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‎10-20-2019 11:00 AM

HP Recommended

Here is what happened. After trying to update BIOS, based on the recommendation provided by the running HP Support software in my computer, the BIOS installation failed. At 76% of the BIOS update the computer froze, after 45 minutes of waiting, I had to restart the computer. The computer turned on to only generate 8 sounding beeps, no screen information (Black screen).   I have tried all the procedures provided by the support web page (Windows Key + B, Clearing CMOS) and also went thru the painful process of calling technical support, nothing worked. (Technical support just drive me thru the same process I went myself, my perception was that my the person that was providing me support was just reading the same instructions I just read, and the communication was awful and extremely inefficient) 

My question is, if the damage - BIOS corruption - was generated by the poorly update system provided by HP, why should I pay for repair? I have experience with computers, and never had have an issue with updating/upgrading BIOS of any of the computer I have  owned.

I am lucky that I still have 5 days on my "extended Warranty", but.... this means that I will never update the BIOS of my computer (if it gets even fixed)

Not really impressed with the Technical support, Web page and easy to find information. 

 

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‎10-20-2019 11:34 AM

HP Recommended

HI,

 

Have been helping folks in this forum for about three years.

 

It is best to do a manual BIOS update (don't use HPSA) because I have seen many failed BIOS updates using the HP Support Assistant method.

 

Is HP going to repair in warranty?

 

They should repair at no charge if your PC is bricked because of a bad HPSA BIOS update.

 

Regards

 

 

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