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08-11-2020 01:23 PM
Product: p6-2400ec (PN:D7A46EA#BCM SN:CZC3217CMZ)
Hi, I have a problem after replacing the HDD (the original HDD has broken down, so there is no BIOS recovery on the new HDD) that the computer will turn on, but the BIOS remains "dead". The monitor is a black screen. I've tried all the tutorials for this problem on the HP website, but nothing helps. There is no way to get into the BIOS as HP writes. The BIOS recovery could not be created because I did not find any such file for this model. The PC is not mine but my colleagues. He changed something in the BIOS after replacing the HDD and has been in this state ever since. Is there any option for BIOS recovery of this PC? .... in addition to all the options written on the HP support site.
1 REPLY 1
08-14-2020 08:40 AM
Welcome to HP Community
I have gone through your Post and I appreciate all your efforts and expertise in troubleshooting this issue
At this point I suggest you contact HP Support in your region for Service Options
1) Click on this link - www.hp.com/contacthp/
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web-form and proceed further.
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
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