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‎04-16-2022 09:50 AM - last edited on ‎04-16-2022 10:13 AM by

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I have a HP ENVY 32 ALL-In-One PC that my grandson decided to deactivate while we were away on a trip. Can't tell me what he did. He is autistic. I can't force the issue for the same reason. No warranty coverage. I have a Blue Screen labeled BitLocker recovery that tells me to get a Recovery Key number from the drive.

Recovery Key ID:  808FEB7D #0E60-49BD-B054-594C9C76A4E6

I will appreciate any information that anybody in the community may offer me. This is the fourth computer that he has neutralized in the past 3 1/2 years, but I still love him the same as when he was born.

Silverio [personal information removed]

 

 

 

Category:
1 REPLY 1

‎04-16-2022 12:33 PM - edited ‎04-16-2022 12:33 PM

HP Recommended

If that is the correct key then this should work:

https://www.howtogeek.com/263561/how-to-recover-your-files-from-a-bitlocker-encrypted-drive/#:~:text....

 

Else just re-install windows using HP cloud recovery if you have a new system.

This matrix
https://ftp.ext.hp.com/pub/caps-softpaq/CloudRecovery/crsupportedplatform.html
may show your system is supported for restore from the cloud.
instructions are here
https://support.hp.com/us-en/document/ish_4511095-4511141-16

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