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11-06-2020 10:28 AM
Product: HP ALL IN ONE 24-G214
Operating System: Microsoft Windows 10 (64-bit)
Product: HP ALL IN ONE 24-G214
Operating System: Microsoft Windows 10 (64-Bit)
I had factory reset the PC and then updated Windows needed files but there was bios also I did update and installed then it's re starting but never came the logo, the screen was blank and I powered off and then on but it's not working. Here is what is happening. I need to fix it help needed.
1. Power on and stays still for few second
2. After that gets 8 Long Beep
3. Then gets 2 Loud Beeps and 2 Blink
4. Then gets 2 Short Beeps and 2 Blink
5. Like these it happens 5 times each.
6. Then power lights blink 1sec, 1sec, 2sec hold then 2 fast blink this gets continuously this is all happens.
Did all F10, F2, Windows B holding, Esc all but nothing works. Even opened the PC removed Ram, Battery but still no works. Need help....
1 REPLY 1
11-07-2020 10:24 AM
This is NOT a personal criticism -- but I really wish folks would STOP doing Factory Resets! They are not the miracle cures folks think they are, and since they rewrite the ENTIRE drive in the process, if the drive is at all flaky, that will trash your PC and make it unusable in the process. Sounds like what happened to your PC.
Software failures will generate on-screen messages, usually about not finding an Operating System or not being able to boot. When the screen is blank, the PC is experiencing a major hardware failure.
If the CapsLock key is blinking or there is beeping, read this HP information on the likely cause of the hardware failure based on the blinking or beeping patters.
For desktops, this HP thread describes the different blink and beep codes: https://support.hp.com/us-en/document/bph07107?jumpid=reg_r1002_usen_c-001_title_r0001
To determine the cause with hardware failures, you have to be able run diagnostics. We have no way of accessing your PC from here, so we can not do that for you. You have to do it yourself.
You do this by pressing the Esc key repeatedly when rebooting and then, when the HP Startup Menu appears, selecting Diagnostics (usually F2) and letting it run.
If it is NOT possible to run diagnostics, or if that does not work, then there is NOTHING more you can do by yourself -- and there is NOTHING we can do because we have no way of accessing your PC from here to run diagnostics or repair hardware.
You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it.
Since your PC is no longer under warranty, then it will cost you up front to have HP examine your PC. If you want to do that, you will have to contact an HP Repair or Service Center to see if they can examine the PC to determine the cause(s) of the problems, if it can be repaired, and an estimate of the repair costs.
Since you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center
If that link does not provide the results you want then use the main HP link:
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