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Biometric Function not working in Windows 10 Pro 64 bit

HP Pro 3120
Microsoft Windows 10 (64-bit)

Have 2 identities. When I switch off the Computer another pops up.

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Biometric Function not working in Windows 10 Pro 64 bit

> switch off

 

How are you doing that?

Closing the lid of the laptop?

Choosing "logoff" or "shutdown" ?

 

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Biometric Function not working in Windows 10 Pro 64 bit

My problem is on an HP PC. I usually try to shut down but the other similar identity pops up 

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Biometric Function not working in Windows 10 Pro 64 bit

Can you use your smart-phone to take a picture of what you see, and post the image here, to help us understand your symptoms?

 

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