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HP Recommended

If I click the esc key to see all the options inbuilt I click them but they don't open and they freeze my pc 

Nor my pc boots up so that I can reinstall windows,it freezes at the hp logo if I don't click anything

Some days ago I deleted all the partitions to reinstall windows but something happened and it didn't work (I first downloaded windows when I didn't delete the partitions) it caused some problems then I deleted all the partitions then retried but my pen drive just died so somewhere it was written convert your ssd to mbr so I did that and some error code was showing then I gave up and reinstalled the install media in the pen drive 

This finishes here

2 REPLIES 2
HP Recommended

Hi @Y_M14,

 

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

 

To understand the issue and help you, please get back to me with the details listed below:

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc.


Take care and have a great day ahead.

Rainbow23 - HP Support.
HP Recommended

Elitebook 840 gen 1

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.