Black Screen - Automatic Repair Loop on my Hp Pavilion Laptop Help!!!!

[MarvelousMarc]

Greetings!!

I am having the toughest time with my HP Pavilion laptop. I am not able to boot windows or even get into safe mode to diagnose the problem. Any time I try to get into safe mode the screen just goes black. And when I turn the power off and back on, I get caught in the dreaded "automatic repair" loop. I feel trapped in the matrix with no end in sight. I would greatly appreciate anyone's input on how to overcome this huge hurdle. Thank you! - Marc

[Prométhée]

hi

try full test

HP PCs - Testing for Hardware Failures | HP® Customer Support

give the result, error code if there is

[MarvelousMarc]

Ok thank you.  I will try that and let you know if it works for me. Much appreciated my friend.

[MarvelousMarc]

Hello!

So I am getting an error code =FFFFFFOC. What does that mean? And what should be my next step as I am trying my best to recover my files? Thanks so much for your assistance!

[Prométhée]

Hi @MarvelousMarc 

when did you get this error message
Look at the discussion here, if you perform a hard drive test, for example, you should get an error code as mentioned here

Solved: Re: PC Stuck at "Preparing Automatic Repair". Error Code fro... - HP Support Community - 830...

[MarvelousMarc]

Oh I'm sorry. I got that error when I tried to do an HP recovery, and backup my files before resetting my computer.

But when I ran the Hard Drive Short DST Check, I got a failure ID: MC0BHA-7HSB26-MFPV7F-60X803

When I ran the Hard Drive Long DST Check, I got failure ID: MC0BHA-7HSB25-MFPV7F-61E003

Any Ideas on what to do next? Thanks so much for your help. - Marc

[Prométhée]

Hello

This is a macro, recorded answer, read the following carefully, and see according to your own problem.
If you have any doubts, ask me, I will try to answer the best
you have an error message, or a problem with the hard drive (or SSD)
this indicates that your hard drive is certainly damaged
Depending on the error, and its condition, it may fail anytime.
maybe it doesn't work anymore
First of all, you can try to recover personal data

 Once your data has been saved
You can either follow the following or buy a new hard drive directly!
What I am indicating now is just a rescue option
If it works, it will be temporary, back up your data regularly
depending on the hard drive condition, it may work a good time
but the hard drive may fail permanently
it is mainly in order to be able to use the computer, the time to replace the system disk
be careful because the goal is to erase the hard drive, your unsaved data will be lost
so you have to reinstall the computer completely
There are several methods, depending on the installed windows system and your computer

Try a full reinstall

You can try to help yourself with this tutorial (sorry not fully translated)

que faire en cas d' erreur / échec dst du disque dur - HP Support Community - 7338574

Using the HP Cloud Recovery Tool (Windows 10, 7)

• Creating and Using a Microsoft Recovery USB Drive (Windows 10)
• Performing an HP System Recovery

if you have windows 10 you can use microsoft tool
https://www.microsoft.com/en-ca/software-download/windows10

If you originally had a sata HDD you could possibly install a sata SDD
but this is another topic, if needed you should open another thread