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Black Screen Issue

HP Recommended
HP Envy x360
Black screen on one of the user accounts. When app readiness is disabled I can see the desk top but the only item that can be accessed is email from the toolbar the start menu or any icons do not work. The laptop isn’t even a week old and I’ve already had to do two 50 mile round trips to the shop where I purchased it from if this does not get fixed I’ll be asking for a refund
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HP Support Agent
HP Support Agent
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Welcome to HP Forums. This is a great place to get support, find answers and tips.


I have gone through your Post and I understand your concerns and frustration.


I have escalated your concerns to HP’s Support Team to review your case.  You should be contacted within 2 business days (this does not include weekends or holidays).


Thank you

I Am An HP Employee

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