cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
GaryS70
New member
4 3 0 0
Message 1 of 7
1,525
Flag Post

Black screen after installing m.2 nvme

HP Recommended
Pavilion 690-0067c
Microsoft Windows 10 (64-bit)

After installing m.2 nvme . No signal to display , amber light . Removed m.2 nvme , still no signal . Pulled RAM and replaced ,no signal . Pulled video card and reinserted , no signal . 

6 REPLIES 6
Grzwacz
Level 12
Level 12
7,153 5,604 681 1,651
Message 2 of 7
Flag Post
HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

Wow, that is not good.

 

Installing a NVME drive should be uneventful. Did you install a motherboard standoff so the NVME drive was not contacting the motherboard?

 

Some NVME drives have exposed components on the bottom of the drive. An exposed NVME component that contacts the motherboard could have caused a short.

 

This means the motherboard (and possibly the NVME drive) could be toast.

 

Regards

Was this reply helpful? Yes No
GaryS70
Author
New member
4 3 0 0
Message 3 of 7
Flag Post
HP Recommended

Thank you for your responds . First . the motherboard has standoffs . The m.2 nvme is an HP EX 920 500 gb which should be compatible .  I am dumbfounded by this event . The monitor is older but works on another machine and had no issues on this one until this . I've also pulled out the CMOS and reset it , nothing . Any help is appreciated . Thanks again .

 

Was this reply helpful? Yes No
Grzwacz
Level 12
Level 12
7,153 5,604 681 1,651
Message 4 of 7
Flag Post
HP Recommended

Hi,

 

You're very welcome.

 

Can you try this drive in a different PC?

 

Maybe the drive is bad.

 

Regards

Was this reply helpful? Yes No
GaryS70
Author
New member
4 3 0 0
Message 5 of 7
Flag Post
HP Recommended

Unfortunately no . It is brand new . It really makes no sense . At least not to me . Thanks again .

Was this reply helpful? Yes No
Grzwacz
Level 12
Level 12
7,153 5,604 681 1,651
Message 6 of 7
Flag Post
HP Recommended

Hi,

 

Okay, whatever.

 

Don't verify the drive works.

 

Regards

Was this reply helpful? Yes No
GaryS70
Author
New member
4 3 0 0
Message 7 of 7
Flag Post
HP Recommended

Can't verify . Thanks for the efforts .

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation