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- HP Community
- Desktops
- Desktop Boot and Lockup
- Black screen after log in.
Create an account on the HP Community to personalize your profile and ask a question
09-19-2017 03:11 PM
When I restart my pc, or just power it on, the screen is fine, it loads the locked screen. I log in and everything, it takes a while to log in, which doesnt bother me, however. then it goes to a black screen for atleast 15mins, (sometimes longer) before loading my normal home screen. Everything runs fine and it did not do this, before a windows update, I think that may be the problem, but ive tried looking for more updates, or like fixes, and it doeesnt seem that anyone else has had this happen, atleast not yet. The update was automatic, and happened while i was away from my desktop, I only know it happened because it tells you when you restart that it is loading the updates and what not.
Solved! Go to Solution.
Accepted Solutions
09-19-2017 03:18 PM
Hi:
HP has just released this fix...
TITLE: HP Image Enhancement for System Logon
VERSION: 1.00 REV: A PASS: 1
DESCRIPTION:
This package provides an update to HP image prevents/fix long system logon
process.
PURPOSE: Critical
SOFTPAQ FILE NAME: SP81965.exe
SUPERSEDES: None
EFFECTIVE DATE: September 16, 2017
CATEGORY: Software-Solutions
SSM SUPPORTED: Yes
PRODUCT TYPE(S):
Workstations;Consumer Desktops;Notebooks
http://ftp.hp.com/pub/softpaq/sp81501-82000/sp81965.exe
09-19-2017 03:18 PM
Hi:
HP has just released this fix...
TITLE: HP Image Enhancement for System Logon
VERSION: 1.00 REV: A PASS: 1
DESCRIPTION:
This package provides an update to HP image prevents/fix long system logon
process.
PURPOSE: Critical
SOFTPAQ FILE NAME: SP81965.exe
SUPERSEDES: None
EFFECTIVE DATE: September 16, 2017
CATEGORY: Software-Solutions
SSM SUPPORTED: Yes
PRODUCT TYPE(S):
Workstations;Consumer Desktops;Notebooks
http://ftp.hp.com/pub/softpaq/sp81501-82000/sp81965.exe
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