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Black screen after log in

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HP 11 Stream

I just bought this computer from a college kid. She said she tried deleting all her files, but now when i log on it says preparing window. This takes about 5-8 mins and then I get a black screen!!! Help!! lol  Model: 11-r015wm

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Welcome to the forum.

I am not a HP employee.


It looks the college student removed more than personal files. You want a clean install so all is not lost.


Follow instructions at this HP Support site (Link) to create Cloud recovery media on a different PC.


You can also order recovery media at this site (Link) if you have a problem using the Cloud recovery media.



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