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04-12-2018 03:07 PM
turned my computer on and got the message "completing updates" then the screen saver came up, then the login screen, entered my password and immediately got a black screen with the cursor. Have tried restarting several times with the same result. Tried starting in safe mode, same thing. Tried waiting ten minutes, nothing happens. Please help!!
04-12-2018 04:35 PM
> [at] the login screen, entered my password and immediately got a black screen with the cursor.
Was it just an "underscore" at "top-left" that could not be moved, or the usual "arrow-head" that you can move?
> tried restarting several times with the same result.
If Windows starts to boot, and fails to complete the boot, and this repeats 2 or 3 times, Windows should restart in "Repair" mode.
> Tried starting in safe mode, same thing.
> Tried waiting ten minutes, nothing happens.
Try waiting 20 minutes.
Then, power-off, power-on, and choose to launch the HP Hardware Diagnostics, and run the tests against the RAM and the disk-drive. Pass? Fail?
04-12-2018 05:47 PM
Thank you for replying,
I get a functioning cursor.
I agree, I keep hoping it will fix itself but isn't happening. I actually left it and prepared and ate dinner, still a black screen.
Memory test: Processor Passed;
Memory Fast Check: Passed;
Component Test: Passed;
Hard Drive SMART Test: Passed;
Hard Drive Short DST Check: Passed
I keep telling myself I haven't lost any files, I just can't access them at the moment, but I am getting a little nervous. Any ideas?
04-13-2018 12:56 AM
Yes, but now I'm stuck in automatic repair loop. When I turn the computer on it says there was a problem and goes to automatic repair, after a while it says it was unable to fix the problem (0xc00021a) then restarts the computer and does that all again, and again until I turn it off.
04-15-2018 12:56 PM
I tried everything I was comfortable doing, finally got in touch with HP Smart friends support and worked with their tech over two days. Entire OS was corrupt and resolved it by resetting. Will be paranoid for each update to come but hope for the best. My thanks to everyone for your efforts!