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HP Recommended
HP ENVY Recline TouchSmart All in One - 27-k475xt
Microsoft Windows 10 (64-bit)

Hi Everyone,

my computer starts up but will not boot. II'e tried the bios reset, removed memory cards and hard drive per troubleshooting and still nothing but a fan running.

I can't do a hard rest or access the bios because the keyboard is look like is not working, I tried to use an old one and no success is not working .

.

 

 

6 REPLIES 6
HP Recommended

https://www.youtube.com/watch?v=5MNl-_uNOWM&t=11s

This may be a start.  If it is making any beeps or flashing any leds it may identify the problem.

Is the fan spinning and is is spinning fast?

In this video, will see how to interpret the light and beep codes on your HP Notebook if you find that it does not start normally. You can use these codes to understand the underlying problem and take further steps accordingly. Chapters: 00:00 Introduction 00:21 Light locations 01:11 Identify ...
HP Recommended

Hi,

thank you for your reply.

No beeps no blinking leds, The fan is spinning normal.

Is not doing the pos and the keyboard not working .

I cant find any data about motherboard Laurel 2 2G regarding IQ pins etc.

Can you help?

Tks

HP Recommended

Does it have internal power supply or external? Is the keyboard wireless or usb?

HP Recommended

keyboard is wireless and is working tested on another computer.

IMG_1392.jpg

HP Recommended

https://www.youtube.com/watch?v=zjAZ0DTX3aI&t=1s

This may help but you'd need a usb keyboard.

 

HP Recommended

I got access by luck one time get the computer on but is not booting from usb stick and now is black again

CN 1 connector is for?

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