cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Mdalton06
New member
1 0 0 0
Message 1 of 2
192
Flag Post

Black screen not waking up

HP Recommended
Hp 18 all in one
Unknown

I have a hp 18 all in one. When I plug in the computer and turn it on you can hear the fan and the power light stays a solid white while the computer screen stays black. 

1 REPLY 1
KrazyToad
Retired
Retired
22,744 19,075 1,374 1,453
Message 2 of 2
Flag Post
HP Recommended

@Mdalton06

 

You can try a Power Reset. Remove the Ac Adapter, press and hold the power button for 15 seconds and put back the Ac Adapter

 

If the issue persists please contact HP Support for Service Options


Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true and select your Country to get the Contact details for HP Support

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation