Create an account on the HP Community to personalize your profile and ask a question
06-30-2021 05:20 PM - edited 06-30-2021 06:37 PM
Hp 27-a230 all in one. Customers PC boots to the login screen. After login, the screen goes black w/ the mouse poiter visible. Control alt delete works, but after clicking task manager, back to the black screen w/ mouse pointer. Same result with safe mode. This is where I get stumped....That is the admin account, his wifes, non admin account boots, logs in, and the screen and PC work flawlessly. Any help is much appreciated. Please advise. Thank you
06-30-2021 06:06 PM
If that cursor is a command prompt, then when you next get it, type "dir" (without the quotes) to list the current directory contents. IF that works, I can provide you information on how to create another admin account using commands and after that, you can try logging in using that account.
I am a volunteer and I do not work for, nor represent, HP
Didn't find what you were looking for? Ask the community