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‎06-30-2021 05:20 PM - edited ‎06-30-2021 06:37 PM

HP Recommended
Product: HP all in one 27-a230
Operating System: Microsoft Windows 10 (64-bit)

Hp 27-a230 all in one. Customers PC boots to the login screen. After login, the screen goes black w/ the mouse poiter visible. Control alt delete works, but after clicking task manager, back to the black screen w/ mouse pointer. Same result with safe mode. This is where I get stumped....That is the admin account, his wifes, non admin account boots, logs in, and the screen and PC work flawlessly. Any help is much appreciated. Please advise. Thank you

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1 person had the same question
2 REPLIES 2

‎06-30-2021 06:06 PM

HP Recommended

@cpcsr92113 

If that cursor is a command prompt, then when you next get it, type "dir" (without the quotes) to list the current directory contents.  IF that works, I can provide you information on how to create another admin account using commands and after that, you can try logging in using that account.



I am a volunteer and I do not work for, nor represent, HP
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‎06-30-2021 06:38 PM

HP Recommended

I updated the post with "mouse pointer".

Thanks

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