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Black screen..what do I do

HP Pavilion All-in-One - 23-q113w (Touch
Microsoft Windows 10 (32-bit)

My computer was loading slow so I restarted it. When I logged in after restart the screen went black and all I could see was the mouse arrow. I could move the mouse but could see nothing else. I tried restarting it again and the screen is black there is no mouse and the log in screen never came up..what do I do? Please help!

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Black screen..what do I do

Hey there! @Mjb0128

 

Are you able to boot into the BIOS or F2 page on the PC?

 

If you are able to boot into BIOS try restoring the BIOS to default.

 

1.    Turn off the computer and wait five seconds.
2.    Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3.    On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4.    Press F10 to Save and Exit.
5.    Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6.    Follow the prompts to restart your computer.

 

Refer this article to know more information about no boot issues. Click Here

 

If you are able to boot into the F2 system diagnostics page. Try running a hardware test on the PC and check if the hardware components on the PC are functioning correctly.

 

Refer this article to know more information about running system diagnostics on your PC. Click Here

 

If you are unable to boot into BIOS or F2 page from the PC. It is a hardware issue with the PC.

 

Please contact HP support for service options. Click Here

 

Let me know if this helps!

 

I hope you have a great day! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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