cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
Highlighted
New member
1 0 0 0
Message 1 of 2
127
Flag Post
HP Recommended

Black screen

‎02-24-2019 09:46 AM

Product: HP Envy Desktop
Operating System: Microsoft Windows 10 (64-bit)

When I start up my desktop I get the normal login screen however after my password is entered, the screen turns black and I can only see the cursor from the mouse. 

1 REPLY 1
Highlighted
Level 16
25,081 24,631 3,562 7,989
Message 2 of 2
102
Flag Post
HP Recommended

Black screen

‎02-24-2019 12:39 PM

Welcome to the HP Support Community  @Notinthislife 

 

There are (6873) search results for " HP Envy Desktop" 

 

To better assist you, the members will need the exact model number or product number of your desktop.

 

HP Desktop PCs - How Do I Find My Model Number or Product Number?

 https://support.hp.com/us-en/document/bph07555

 

REO

 

PLEASE DO NOT POST ANY SERIAL NUMBERS

If you need further assistance please start a new post as I no longer will be a part of the HP Support Community.
0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation