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Notinthislife
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Message 1 of 2
168
Flag Post

Black screen

‎02-24-2019 09:46 AM

HP Recommended
Product: HP Envy Desktop
Operating System: Microsoft Windows 10 (64-bit)

When I start up my desktop I get the normal login screen however after my password is entered, the screen turns black and I can only see the cursor from the mouse. 

1 REPLY 1
REO51ST
Level 16
25,082 10,432 3,568 8,384
Message 2 of 2
Flag Post

‎02-24-2019 12:39 PM

HP Recommended

Welcome to the HP Support Community  @Notinthislife 

 

There are (6873) search results for " HP Envy Desktop" 

 

To better assist you, the members will need the exact model number or product number of your desktop.

 

HP Desktop PCs - How Do I Find My Model Number or Product Number?

 https://support.hp.com/us-en/document/bph07555

 

REO

 

PLEASE DO NOT POST ANY SERIAL NUMBERS

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