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- HP Community
- Desktops
- Desktop Boot and Lockup
- Black screen

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03-27-2023 08:41 PM
So basically my computer screen been broken
and I use my tv to use my computer and I had clicked local reinstall and I clicked fully clean drive
while trying to factory reset my pc and ever since then da computer been turning on and off and the screen hasn’t showed up on my tv and it was supposed to take 30 mins to 3 hours but it’s been more than 3 days
03-30-2023 07:19 PM
Hi @DHB806,
Welcome to the HP Support Community.
I'd like to help!
This situation will need some additional support from our internal teams in HP as it may need repair. For that to happen, we will give you additional instructions/information via Private Message.
Please check your inbox on the forums page for private message.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!
I am an HP Employee