• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
HP Recommended
hp all in one
Microsoft Windows 10 (64-bit)

All in one desktop  turns on but stays black screen with blue circle turning unit is 2017 model

1 REPLY 1
HP Recommended

@LegacyFire -- how long does that "spinner" continue?

 

On your computer, is there a lamp that lights up whenever the disk-drive is accessed?

Is that lamp "always off" or "always on" or "blinking" ?

 

Also, try:

  1. power-off your computer
  2. start repeatedly tapping the ESC key
  3. while tapping, power-on your computer

Does it eventually display a menu? Does that menu contain "Run HP Hardware Diagnostics" ?

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.