12-04-2017 07:35 PM
Hi, my HP All-In-One has an error that prevents normal boot and startup. This issue has occurred since yesterday (December 3, 2017) when I came home and powered it on to use. I powered on the machine, and expecting normal startup, I was surprised to find that a blue screen had been displayed. It had a sideways frowny face, and the other marks that you get on a typical desktop: there was an error, and we had to restart for you and so on. The stop code was BAd_SYSTEM_CONFIG_INFO or something like that, and I have literally tried every option that the computer gave me, including the PC reset, which essentially wipes everything clean. Unfortunately, none have worked, even the reset which, after restarting the computer still gave me the same error message. It had reset to about 50% when it just stopped and the blue screen came on again. As I have said earlier, this blue screen came on yesterday (as of this post) and I have seen blue screens on this PC before so this is somewhat strange. I think I have everything covered, but if you need more information I am glad to post them in the comments below. I would appreciate any kind of help as I have some important documents on my computer which I am willing to lose, but would prefer to keep. Thanks for any input!
12-06-2017 08:12 AM
Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I came across your post and wanted to assist you. I understand you are having issues with the computer does not boot properly. Don't worry as I have a few suggestions which should help you resolve this issue.
Awesome job on diagnosing the issue correctly and performing smart troubleshooting before posting your question on HP forums. Kudos to you on that score.
To provide you with an accurate solution, I'll need a few more details:
Did you make any software or hardware changes on your PC?
Have you tried to run any test on the computer?
In the meantime, let's try these steps here:
Perform a Hard reset on the Desktop:
Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:
If Windows is open, click Start and then Shutdown.
If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.
With the power off, disconnect the power cord from the back of the computer.
With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.
Reconnect the power cord and turn on the power.
Run an extensive system diagnostics test as well as an extensive test on the Hard drive from F2(Please capture the failure ID for further assistance).
If the test fails this clearly indicates a possible hardware failure. I would recommend you contact our HP phone support for available service related options.
HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true
(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
(3) Once completed click the 'Show Options' icon on the bottom right.
(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.
If the test passes, I would suggest you perform a system recovery using the recovery media. Doing this will wipe off everything and set the computer back to the original factory conditions. So, please remember to back up your data before initiating system recovery. You can check if the recovery media is available online on www.hp.com/drivers by entering the exact model no. of your laptop. To find the exact model no. click here: http://hp.care/2bygf7l
You can order the recovery media by contacting our HP phone support.
Please let me know if this resolves the issue, or if you require further assistance!
Eagerly waiting for your response!
I hope you have a good day ahead,
And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.
I am an HP Employee