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10-08-2018 09:49 AM
After coming back home yesterday and turning my computer on I was met with a blue screen of death. I tried restarting it a few times, to no avail. Ran the startup repair but it couldn't be completed, tried to do a system restore but it also wouldnt complete. Finally I ran a diagnostic which revealed all the hardware was fine. I can start the computer up in safemode but thats it, it wont start normally no matter what I do.
Any idea as to what's wrong and how to fix it? It's a touchsmart 600 running windows 10.
10-08-2018 04:33 PM - edited 10-08-2018 04:35 PM
Allow me to welcome you to the HP forums!
When you start in Safe mode, that prevents all of your startup apps and custom drivers from loading. So, that means the problem is due to either a driver update or app update -- and since Win10 does both without our knowledge or permission, there is no easy way to tell which it is.
The process of running this down is long, hard and tedious. It consists of first setting your PC to boot normally but without loading any startup items.
Since that is essentially the same as booting in Safe mode, that should work OK.
Then, you have to re-enable the startup items one at a time, reboot, and if that works OK, continue the process with the next startup item. When the system then fails to reboot, the last startup item you re-enabled is the problem. You then either have to disabled it or replace it.
If you want to go through this process, press Ctl-Alt-Del keys together to launch Task Manager. Then, select the Startup tab. Most likely, ALL the items will show as enabled. You have to disable them and reboot.
Then, each time you reboot, you go to this same window and enable the next item down from the top -- and reboot.
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