12-26-2017 02:52 PM
A few hours after unboxing a new OMEN by HP Desktop PC 880-042no (bought on the HP Sweden web site) we suddenly got a blue screen with the stop code: Page fault in non paged area.
After rebooting we could hear two short and two long beeps (2+2, but not quite sure about the order of long and short)
After a new reboot, no beebs, and the computer fan and light is on, but the screen is black.
12-26-2017 03:15 PM - edited 12-26-2017 03:27 PM
What programs or drivers did you install on this new PC before it crashed?
This type of error could mean you have a hardware problem.
You have to decide if you want to troubleshoot a new PC yourself, contact HP Support, or return to seller. I know what I would do with a new PC that Blue Screens shortly after setup.
The HP factory image is validated and stable.
Most likely hardware unless you installed something to cause this problem.
12-26-2017 03:46 PM
So far we have installed the following software
(the Omen PC is primarily a game computer)
* Steam (steampowered.com) + Rocket league (game)
* Battlenet (Blizzard entertainment) + Overwatch (game)
* Google chrome
12-26-2017 04:12 PM
You are welcome.
Thanks for the additional information.
The software you have installed should not cause this problem.
Double check video connections to the PC and the monitor. Try a different data cable.
You have no video. This means you may have to venture into the chassis to start the troubleshooting process.
I really believe (unless the monitor connection to your new PC is bad) you have a hardware problem.
A Blue Screen on a new PC is not good to see. This usually means you have a PC hardware problem or a hardware driver problem.
You have no video so you can't even try an HP factory recovery.
There is no way to troubleshoot your new PC without on screen video.