• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
HP Recommended
HP Pavilion x360 Laptop - 14-dw0521sa

I have brought this product from Currys and have faced problems for 1 or 2 years now. This laptop has an issue which makes the screen blurry when on zoom or any video/audio conference calls. I sent the laptop to repair, bringing it back with a note stating there was no issue. Now this problem has lead to more problems like the screen goes black and pops back up when the blurryness happens. Then another issue was found that the mousepad does not at all appear no matter what i do. I have sent this item into repair several times with 1 report of an outdated driver which has not been resolved. The laptop has been with the engineers more than it was with me. The Currys staff has wasted a year of mine and tells me the last few day of my warranty to contact HP. I dont know what to do now but i am fed up. Are there any ways to fix this? Any help please?

1 REPLY 1
HP Recommended

Use the following steps to resolve a fuzzy, blurry, or stretched display:
Step 1: Restart the computer.
Step 2: Adjust the display resolution.
Step 3: Update the graphics driver software.
Step 4: Download and install the latest BIOS and graphics drivers from HP.

 

 

Regards,

Will

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.