Create an account on the HP Community to personalize your profile and ask a question
04-15-2020 09:05 PM - edited 04-15-2020 09:07 PM
I do not know much about computers or fixing them. I usually bring my laptop to a local computer shop for repairs, but they are closed right now due to COVID. Ive had this same issue multiple times where the boot drives on my laptop randomly get out of order. The repair shop has always been able to resolve this for me, but now it happened again and Ive been trying to figure out how to fix this issue on my own. I can get to the "boot options" screen but I have no idea what I need to change. Is anyone able to guide me in the right direction? I just need my computer to boot up from its internal harddrive. Pictures included: the black error screen I get when I boot up the laptop, and the screen with my current boot setting.
04-16-2020 04:51 AM - edited 04-16-2020 04:51 AM
Your pictures take some time to get approval.
PLEASE POST ANY RESULTS.
First:- Turn off the computer, press and hold the PWR button for 4 seconds.
Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.
Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.
NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
Didn't find what you were looking for? Ask the community