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Boot issue and keyboard not working

Please help! When I turn on my desktop all in one, Only a blue screen with the HP logo appears and says hit escape for start up menu. The problem is my keyboard is not working because the USB ports are also not working. Can anyone help?
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Boot issue and keyboard not working

@Helpthismom, welcome to the forum.

 

What is the model or product number of the computer?  Here is a guide to help your find it.  Please do not provide the Serial # or other personal information about the computer.


Signature:

HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

Custom build: Corsair 750D Airflow (Full Tower); MSI MEG z390 ACE; i9-9900K processor (OC'd 5.025); Corsair H150i cooler; Corsair Vengeance Pro 3200 memory ( 32 GB ); MSI RTX 2080 Gaming X Trio video card; Samsung 970 Pro 512 GB; Samsung 860 EVO 1 TB

HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink

HP Photosmart 7520 AIO


**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**

Intelligence is God given; Wisdom is the sum of our mistakes!

I am not an HP employee.

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Boot issue and keyboard not working

Product No. QB907AV#ABA
Model No. 220-1080qd
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