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‎06-27-2023 10:03 PM

HP Recommended
Product: HP Laptop PC 14-d2000 (2D126AV)

I'm not able to open my laptop as  it is asking for some kind of key which I can get from my Microsoft account and the real problem is that I don't remember anything about my Microsoft account .I've tried my best to recover my account but I failed  . So plz help me recover my data safely and get rid from this problem.

Category:
1 REPLY 1

‎06-28-2023 04:58 PM - edited ‎06-28-2023 05:01 PM

HP Recommended

Hi @Amit70046 

 

Your PC is asking for a BitLocker recovery key.

 

You are one of many users in this situation.

 

HP deploys Windows Drive encryption (similar to BitLocker on W11 Pro) on new PCs using W11 Home version. The drive is encrypted.

 

The recovery key would be available to unlock the drive if the PC was tied to a Microsoft Account or you backed up the key locally at some point in time.

 

I don't think you can recover data on the encrypted drive without the recovery key.

 

Regards

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