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‎07-12-2021 09:34 AM

HP Recommended
Product: HP Laptop 15-db0xxx
Operating System: Microsoft Windows 10 (64-bit)

Product name: HP Laptop 15-db0xxx

product number: 4NK26PA 

message after power on laptop.

 

05EBC081-01D6-4889-A09F-02FE643B774D.jpeg

 

Category:
1 REPLY 1

‎07-12-2021 10:25 AM - edited ‎07-12-2021 10:26 AM

HP Recommended

Power-off your notebook computer.

Power-on your computer, and immediately look for a message like "press <blah> to enter BIOS SETUP".

Enter BIOS SETUP.

Is the disk-drive listed as "detected", or is there NO listing for the disk-drive?

If the latter, the disk-drive could have "died" -- not responding to any signals from the motherboard to it.

 

It is probable that you will need to replace the disk-drive with a brand-new one.

 

Fortunately, there is no cost to you to reinstall Windows 10 -- if you need more details, please ask.

 

Or, at that "press <blah> ..." message, is there an option to run the HP hardware diagnostics?

If so, choose that option, and run the test(s) against the disk-drive.

 

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