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×InformationFix Windows 10 Update Issues
Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
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×InformationFix Windows 10 Update Issues
Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
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Hello
I leave you the choice, no obligation
the pc being new the best solution would be for me to reinstall the factory
If it works maybe it didn't matter!
If that doesn't work, it's probably a hardware problem.
You can already do the tests as explained here:
HP PCs - Testing for Hardware Failures | HP® Customer Support
If a problem is mentioned, you will need to contact the seller, or HP, to make a guaranteed return.
If there is no problem reinstall the computer
Performing an HP System Recovery
How to Reset Your Computer to Factory Settings (Windows 10, 8, 7)
Attention all personal documents will certainly be lost
If necessary, tell me, I will look for a link that can explain how to try to save the data
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please click on the accept as solution button if message provided an answer to the problem
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