cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New member
1 0 0 0
Message 1 of 2
176
Flag Post
HP Recommended

Bot HP 290-p0046 in December. Has begun to start and turn off. Now will not stay on.

HP 290-p0046
Microsoft Windows 10 (64-bit)

Bought in December and will not stay on. Starts for a few seconds then goes off. Will start in safe mode but will not continue.

1 REPLY 1
Highlighted
Level 15
Level 15
938 922 85 316
Message 2 of 2
146
Flag Post
HP Recommended

Bot HP 290-p0046 in December. Has begun to start and turn off. Now will not stay on.

Hello
I leave you the choice, no obligation
the pc being new the best solution would be for me to reinstall the factory
If it works maybe it didn't matter!
If that doesn't work, it's probably a hardware problem.
You can already do the tests as explained here:

HP PCs - Testing for Hardware Failures | HP® Customer Support

If a problem is mentioned, you will need to contact the seller, or HP, to make a guaranteed return.
If there is no problem reinstall the computer

Performing an HP System Recovery

How to Reset Your Computer to Factory Settings (Windows 10, 8, 7)
Attention all personal documents will certainly be lost
If necessary, tell me, I will look for a link that can explain how to try to save the data

Phone Assist Worldwide | HP

 

signature:
Expert volontaire :Forum Fr 17-10-2009 :
Sorry i'm using translate.google:
give the model and P/n product number of the device :
example: HP Phoenix h9-1228ef HPE product no.P / N: C0B64EA :
Please remember to mark the answers this can help other users:
please click on the accept as solution button if message provided an answer / solution to the problem

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation