Bought a new tower and hooked everything up and the monitor ... - HP Support Community

CATLADY379 · ‎10-22-2022

I hooked up our new HP Gaming desktop TG01 and the monitor stays black. The green led light on the tower and the fan are on but other than that I hear nothing. When I disconnect the monitor cord from the tower it says no signal so I don't think it is the monitor. I'm not very techinically inclined so I'm out of ideas.

BeemerBiker · ‎10-22-2022

I believe you have a graphics card. Be sure to connect the monitor to the graphics card and NOT to the motherboard graphics connector. Video from the motherboard is disabled when a graphics card is used.

Otherwise check warranty here

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Bought a new tower and hooked everything up and the monitor screen stays black.

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