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HP Recommended
OMEN 45L
Microsoft Windows 11

Brand New Omen 45L stuck on "Just a moment". This is first time I've powered it up. I've never been able to get to any other screen on boot. 

NewOmenBroken_0-1647184470369.png

Used HP Recovery tool and reset PC. Multiple thing popped up, got a pic of this:

NewOmenBroken_1-1647184563865.png

 

Then it reinstalled windows?

NewOmenBroken_2-1647184604452.png

 

Then back to the "Just a moment"  text.

 

Very frustrated that new PC looks like it is DOA.  

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Sorry for the delay
Yes, I would have advised you to return it to the seller, or see with HP directly, if you bought it on the hp store
You could have tried, force stop, restart, and see what happened
possibly try the recovery if available

Software recovery options (Windows 11 and Windows 10)

 

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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View solution in original post

3 REPLIES 3
HP Recommended

hi

are you still stuck?

 

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was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
HP Recommended

Yes, still stuck, going to get on with HP support and process a return. 

HP Recommended

Sorry for the delay
Yes, I would have advised you to return it to the seller, or see with HP directly, if you bought it on the hp store
You could have tried, force stop, restart, and see what happened
possibly try the recovery if available

Software recovery options (Windows 11 and Windows 10)

 

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
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