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Brand new Pavilion 580-137c will not start

Pavilion 580-137c

My brand new Pavilion 580-137c will not start up. The green LED for the power supply is on, but that is it. I already ran through the troubleshooting procedure I found on the HP website.

My best guess is the motherboard is DOA, but I would love it if there was a more simple solution.

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Brand new Pavilion 580-137c will not start

Hi

 

Not sure what troubleshooting procedures HP recommends with this type of problem.

 

Disconnect the system from AC power, work in an anti static free environment, or use an anti static wrist strap if you decide to venture inside the case.

 

I would remove the side panel to check for dangling or loose cables.

 

It could be something like this or you may have a bad power supply, bad motherboard, or a bad front panel power switch.

 

A solid green LED on the PS is inconclusive. The PS could still be bad.

 

Tom

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