• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎05-19-2021 04:56 PM - last edited on ‎05-19-2021 04:59 PM by

HP Recommended
Product: HP PAV 510-P-135NL
Operating System: Microsoft Windows 10 (64-bit)

HI, PLEASE HELP ME

MY DESKTOP HP PAV 510-p-135nl IS DEAD

THE SOFTWARE HP SUPPORT ASSISTANCE FOUND A BIOS UPDATE.

I FOLLOW THE PROCEDURE AND COMPLETE THE UPDATE

WHEN RESTARTING THE COMPUTER FREEZES ON THE HP SPLASH SCREEN AND DOES NOT CONTINUE BOOTING

I CAN'T EVEN ENTER THE BIOS ANYMORE BECAUSE IT CRASHED

HOW CAN I RELOAD THE BIOS WITHOUT ENTERING THE BIOSOR WINDOWS????????

 

HP SUPPORT ASSISTANCE SOFTWARE HAS DAMAGED MY COMPUTER SO PLEASE HP HELP ME!!!!!!!!

[personal information removed]

 

THANKS 

 

2 REPLIES 2

‎05-20-2021 01:38 AM

HP Recommended

> THE SOFTWARE HP SUPPORT ASSISTANCE FOUND A BIOS UPDATE.

> HP SUPPORT ASSISTANCE SOFTWARE HAS DAMAGED MY COMPUTER.

 

Sigh. They have failed you, badly. 

Personally, I never update the BIOS as the "first-step" in trying to resolve an issue.

 

At your own risk, contact them again, and ask them how to reload the BIOS.

Maybe, the "Windows+B" key-combination might invoke a BIOS update utility.

 

 

Was this reply helpful? Yes No

‎05-20-2021 01:47 AM

HP Recommended

Thanks for your answer.

I am trying with the procedure '' windows- B '' but the restoration of the bios does not start. Maybe it's not easy to do or I didn't understand how to do it '

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.